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Customer Success Manager B2C (m/w/d)

Permanent, Full-time in Hamburg oder Berlin

Be a part of OWNR!

OWNR is a fast-growing PropTech company that aims to help people become homeowners! We focus on a customer-friendly and innovative model for the private real estate sector. 

We are looking for you to join our team in Hamburg (or Berlin) as Customer Success Manager (B2C) as soon as possible.

This is your new job

  • You will accompany our leasing prospects on their way to their new dream home  

  • You like to approach customers proactively and have stamina in conducting customer meetings and love to create top service  

  • You answer all queries from our customers about the process competently and independently, both in writing and on the phone   

  • You pick up new service questions and support topics and find solutions together with the team.  

  • You enjoy continuously optimizing our processes together with the team.  

Requirements

  • You have already gained professional experience in customer support - preferably in the hotel industry,   

  • You are willing to learn and enjoy change.  

  • You are interested in the real estate industry   

  • You are a strong communicator and a trustworthy contact person for our customers  

  • You think along with our customers and are always one step ahead in order to make the entire process as customer-oriented as possible  

  • You bring initiative, a sense of responsibility and a structured way of working with you  

  • You are excited to work in a start-up and you quickly find your way around new tools, experience with a CRM system (ideally Salesforce) is a plus   

  • You speak and write fluent German and English (company language is English)  

What we offer

  • A great team that is looking forward to welcoming you  

  • A permanent employment contract and flexible working hours  

  • Responsibility for exciting tasks in a fast-growing start-up company   

  • Fast decision-making processes and room for maneuver to tackle and work on topics independently   

  • AWS-based infrastructure and use of state-of-the-art technologies  

  • An attractive workplace in the city with perfect transport connections  

You burn for shaping OWNR`s success?

Then we are very much looking forward to getting to know you. Apply today via our application portal. If you have any questions, please send an email to Juliane.

That's us:

Our clients find their own dream home that they would like to buy but cannot currently afford or don‘t want to yet - for whatever reason. OWNR buys it, renovates it to a good standard and the client can live in it, with the option to buy it at a fixed price at a time of their choosing. The client gets access to properties that are for sale only (no more substandard rental properties!) and can try them out without risk and with full flexibility before deciding to buy. OWNR is a professional, expert partner for clients on their journey to home ownership and offers its services on a state-of-the-art technology platform.

 

Questions? Email us jobs@ownr.eu