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(Junior) Customer Success Manager B2C (m/w/d)

Permanent, Full-time in Hamburg oder Berlin

Be a part of OWNR!

OWNR brings more people into home ownership. With housing leasing we offer a real alternative to renting or buying. We enable our customers to move into their dream property today and purchase it at a later date.
Through a disruptive business model, OWNR will revolutionize the way to own a home. To achieve this, we are looking for motivated and smart people who are interested in solving challenges that we do not all know today. We offer the unique opportunity to establish a completely new market and to align the company with renowned and experienced colleagues to customer satisfaction, growth and profitability.

This is your new job

  • You will accompany our leasing prospects on their way to their new dream home  

  • You like to approach customers proactively and have stamina in conducting customer meetings and love to create top service  

  • You answer all queries from our customers about the process competently and independently, both in writing and on the phone   

  • You pick up new service questions and support topics and find solutions together with the team.  

  • You enjoy continuously optimizing our processes together with the team.  

Requirements

  • You have already gained professional experience in customer support - preferably in the hotel industry,   

  • You are willing to learn and enjoy change.  

  • You are interested in the real estate industry   

  • You are a strong communicator and a trustworthy contact person for our customers  

  • You think along with our customers and are always one step ahead in order to make the entire process as customer-oriented as possible  

  • You bring initiative, a sense of responsibility and a structured way of working with you  

  • You are excited to work in a start-up and you quickly find your way around new tools, experience with a CRM system (ideally Salesforce) is a plus   

  • You speak and write fluent German and English (company language is English)  

What we offer

  • A great team that is looking forward to welcoming you  

  • A permanent employment contract and flexible working hours  

  • Responsibility for exciting tasks in a fast-growing start-up company   

  • Fast decision-making processes and room for maneuver to tackle and work on topics independently   

  • AWS-based infrastructure and use of state-of-the-art technologies  

  • An attractive workplace in the city with perfect transport connections  

You burn for shaping OWNR`s success?

Apply today via our application portal. If you have any questions, please send an email to Tabea.

 

Questions? Email us jobs@ownr.eu