(Junior) Customer Success Manager B2C (m/w/d)
Permanent, Full-time in Hamburg
Be a part of OWNR!
OWNR brings more people into home ownership. With hosuing leasing we offer a real alternative to renting or buying. We enable our customers to move into their dream property today and purchase it at a later date.
Through a disruptive business model, OWNR will revolutionize the way to own a home. To achieve this, we are looking for motivated and smart people who are interested in solving challenges that we do not all know today. We offer the unique opportunity to establish a completely new market and to align the company with renowned and experienced colleagues to customer satisfaction, growth and profitability.
This is your new job
- You accompany our prospective leasers on their way to their new dream home.
- After your on-boarding, you will answer all our customers' questions about the process competently and independently in writing or by telephone.
- You take up new service questions and support topics and find solutions together with the team.
- You design our customer success processes
- You write help articles and answers and place them in our knowledge base for clients and colleagues to access.
- You have gained professional experience in customer care already - also in the hotel industry, gastronomy or retail trade.
- You are interested in the real estate industry
- You are strong in communication and a trustworthy contact person for our customers
- You are always one step ahead of our customers in order to make the entire process as customer-oriented as possible.
- You have initiative, a sense of responsibility and a structured way of working.
- You like working in a start-up company and you quickly find your way around new tools. Experiences with a CRM system (ideally Salesforce) are a plus.
- You speak and write fluent German.
What we offer
- Responsibility for exciting tasks in a fast-growing start-up company
- Fast decision-making processes and room for manoeuvre to tackle and work on topics independently
- We are family-friendly and offer both full-time and part-time jobs with flexible working hours.
- Attractive workplace in the city with fresh fruit and drinks